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I called Chris and he responded back to me immediately. He came the same day to access the situation and found more invasive work needed to be done to correct the problem. A quote was given to me that night and once accepted Chris was able to complete the job in the same week. He explained the problem, showed me the problem and fixed it. Thank you Chris I will certainly use you again when needed. I would recommend Chris to anyone who needs a honest and reliable plumber anytime.